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UK delivery 3–5 working days—Free over £80—International shipping available

Nero Hair
Nero Hair
@nerohair

Privacy Policy

Last updated: April 2026

1. Who we are

Nero Hair is an online retailer of professional hair treatments, operated from the United Kingdom. Our website is nerohair.com. For privacy enquiries, contact us at hello@nerohair.com.

2. What data we collect

We collect the following personal data when you place an order or interact with our website:

  • Name and email address
  • Delivery address and phone number
  • Payment information (processed securely by Stripe — we do not store card details)
  • Browsing behaviour on our website (via cookies and analytics tools)
  • Communications you send us

3. How we use your data

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmation and shipping notifications
  • Respond to customer service enquiries
  • Send post-purchase review requests (you may opt out at any time)
  • Improve our website and marketing (using anonymised analytics data)
  • Comply with legal obligations

4. Legal basis for processing

We process your data on the basis of: contract performance (to fulfil your order), legitimate interests (to improve our service and send relevant communications), and your consent where required.

5. Cookies

We use cookies to analyse website traffic and improve your experience. Analytics data is collected by Vercel Analytics and is anonymised. Our live chat (Crisp) may also set cookies. You can disable cookies in your browser settings.

6. Third parties

We share data only where necessary with:

  • Stripe — payment processing
  • Resend — transactional email delivery
  • Supabase — secure data storage
  • Vercel — website hosting and analytics
  • Royal Mail / DHL / FedEx — order fulfilment and delivery
  • Pinterest — advertising and conversion tracking

We do not sell your personal data to third parties.

7. Data retention

We retain your order data for 7 years to comply with UK tax and accounting requirements. Marketing data is retained until you unsubscribe or request deletion.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, email hello@nerohair.com.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available at nerohair.com/privacy.

10. Contact

For any privacy-related questions, contact us at hello@nerohair.com.